Effective Date: February 2025
This privacy notice explains how we use any personal information we collect about you. Please note that the information contained in this document is only for UK clients.
What Information Do We Collect About You?
When you engage us for financial planning, mortgage and protection advice services, we collect information about you. This information will relate to your personal and financial circumstances. It may also include special categories of personal data, such as data about your health, if necessary for providing our services.
We may also collect information when you voluntarily complete client surveys or provide feedback.
Information relating to the usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We will use the information you collect from the website to personalise your repeat visits to the site.
Information About Connected Individuals
We may need to gather personal information about your close family members and dependents to provide our service effectively. In such cases, it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We will provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.
Why Do We Need To Collect And Use Your Personal Data?
We must have a lawful basis to process your personal data. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
We Have A Contractual Obligation
This is the primary legal basis for processing your data. The personal information we collect about you is essential for us to effectively carry out the services we have agreed to deliver to you.
We Have A Legal Obligation
Sometimes, personal data is needed to meet legal and regulatory obligations. For example, UK anti-money laundering legislation may require us to collect personal information to verify your identity.
We Will Obtain Your Consent
Special category data, such as health information, is often required to provide our services. We will obtain your explicit consent to collect and process this information when needed.
We may occasionally wish to contact you to offer additional products or services that may interest you. To do this, we will obtain your consent.
You may withdraw your consent anytime by notifying us at our main business address.
We Have A Legitimate Interest
We rely on legitimate interest to retain relevant data to assess the appropriateness of our services, defend future complaints, and meet our Professional Indemnity Insurer’s expectations.
How Will We Use The Information About You?
We collect information about you to provide you with the services for which you engage us.
Who Might We Share Your Information With?
If you agree, we may email you about other products or services that interest you.
We won’t share your information with other companies for marketing purposes.
In order to effectively deliver our services to you, we may send your details to third parties such as those we engage for professional compliance, accountancy, or legal services and product and platform providers that we use to arrange financial products for you.
Where third parties are involved in processing your data, we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.
Where your personal data needs to be forwarded to a third party, we’ll use appropriate security measures to protect it in transit. Your data will also be encrypted for use in AI-assisted recordings.
To fulfil our obligations regarding the prevention of money laundering and other financial crimes, we may send your details to third-party agencies for identity verification purposes.
How Long Do We Keep Hold Of Your Information?
We will retain personal data necessary to provide services to you throughout our relationship. We’ll take all reasonable steps to keep your personal data up to date.
We are also subject to regulatory requirements to retain your data for specified minimum periods. These are, generally:
- Five years for investment business
- Three years for mortgage business
- Indefinitely for pension transfers and opt-out business
- Three years for insurance business
These are minimum periods, during which we have a legal obligation to retain your records.
We will delete data that we use to identify you, such as copies of passports, driving licences, and utility bills. If we work together on a one-off basis, this will be five years after our relationship ends. If we work together on an ongoing basis, this data will be deleted after ten years.
We reserve the right to retain data longer where we believe it’s in our legitimate interests. In any case, we’ll not keep your data for more than 7 years after our relationship with you ends.
You have the right to request the deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
How Can I Access The Information You Hold About Me?
You have the right to request a copy of our information about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details noted below.
When your personal data is processed by automated means, you have the right to ask us to transfer it to another organisation for their use.
We must ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information you think is incorrect.
Marketing
We would like to send you information about our products and services, which may interest you. If you have agreed to receive marketing information, you may opt out at a later date.
You have the right to stop us from contacting you for marketing purposes at any time. If you no longer wish to be contacted for marketing purposes, please contact us by email or post or by filling out the web form on the Contact Us page of our website.
Cookies
We use cookies to track website visitor use and compile statistical reports on website activity.
For further information, visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few case,s some of our website features may not function as a result.
Other Websites
Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites, you should read their privacy policies.
What Can You Do If You Are Unhappy With How Your Personal Data Is Processed?
You also have the right to complain to the supervisory authority for data protection. In the UK, this is:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Changes To Our Privacy Policy
We regularly review our privacy policy and post any updates on this web page. This policy was last updated on February 25, 2025.
How to contact us
Please get in touch with us if you have any questions about our privacy policy or information we hold about you:
- By email at enquiries@lampiers.com
- You can also write to us at The Managing Director, Lampiers Financial Planning Ltd, 4 Hillside, Cotham, Bristol, BS6 6JP.